Protective equipment

Remember to go with your own personal protective equipment: mask, gloves and disinfectant gel and use it whenever you have to walk in common areas.

If you do not have personal protection material, ask us, We will indicate the closest places where you can buy it or, if we have stocks at that time, we can facilitate it ourselves.

Upon arrival at the accommodation, do not forget to disinfect the protection materials that may have come into contact with any surface in the environment or outside the property.

In any case, it is recommended to disinfect your hands with disinfecting gel at the entrance and exit of the accommodation. Wear a mask and keep a distance of 2 mts when you go out.

Staff Information

We work for your safety so it is important to comply with the instructions and warnings of our staff at all times. In the same way you must communicate to our staff possible risks and dangers that you have been able to identify. Please, collaborate in the provision of additional personal information that we may request, on the occasion of the health crisis, and that it is justified for the detection of a possible contagion.

Common zones

Being a complete rental accommodation, Only the people who have made the reservation and compose your family reunion or group of friends use the accommodation and the farm of 15 ha that surrounds her, both gardens and swimming pool and common areas inside the house.

You receive the accommodation in optimal conditions of cleanliness and hygiene, We ask that you take the utmost care during your stay and notify us if it is necessary to take any special cleaning or hygiene measures upon your departure..

INFORMATION IN DIGITAL FORMAT
Information regarding the environment, restaurants, tourist attractions, brochures, etc., will be provided by phone and electronically when requested by the client.

RECEPTION AND WELCOME SERVICE

• We comply with interpersonal safety distances.
• The person in charge of receiving the client will do so with a mask.
• We have a disinfectant solution for customer use.
• The keys are cleaned with disinfectant at the end of a stay and before the new arrival.
• We have courtesy masks for the client, in case the latter requests it.

PAYMENT METHODS

For the payment of the stay you can use cash, bank transfer or Bizum.

TRAINED PERSONNEL
We always maintain protection measures in direct contact with the client and we have been trained in good practices to prevent covid-19 infections..

WE AVOID EMPLOYEE CONTACT – CLIENT
We manage the maintenance of the facilities (gardening, etc…) so that the stay of the clients is not altered , in order to avoid employee contact – client.

DISINFECTING SOLUTIONS IN THE STAYS
We have hydroalcoholic solutions in all the rooms of our accommodation.

DISINFECTING SOLUTIONS IN COMMON AREAS
We have placed hydroalcoholic hand solutions in common areas for the use of our clients.

CLEANING PRACTICES
We increase the frequency of cleaning and repairs, especially in the areas of greatest contact (surfaces, pomos, sinks, taps, doors, keys, remote controls, wc download button, dryer, railings, terrace furniture, etc).

We clean the surfaces with sanitizing products authorized according to the list of the Ministry of Health. The whole house is ventilated-ventilated, then a cleaning is done / detailed disinfection.

Finally, a specialized and certified company, professionally apply ozone throughout the house before each stay.

INDIVIDUAL PROTECTION EQUIPMENT DURING CLEANING
All the staff that works in cleaning the house, you are required to wear the appropriate personal protective equipment. The personnel of the Ozone company follow the parameters to which it is obliged by Law.

COMMON ZONES
Common areas are cleaned, disinfect and apply Ozone before each stay

DISPOSABLE MATERIAL
We have added disposable items such as paper in the bathrooms in order to minimize the risk of contagion.

PROVIDE DISINFECTING SOLUTIONS
If you require, We can provide you with a liquid solution with disinfectant to apply on any surface or object that you consider may have suffered contamination.

AVAILABLE TO THE CLIENT
We have hydroalcoholic solutions to facilitate clients who need it.